Failed to Load Image: ICC APP2 Encountered Without Prior JFIF! (Doc ID 1969116.1)

Last updated on SEPTEMBER 29, 2015

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2013 Spring and later
Information in this document applies to any platform.

Symptoms

When attempting to print a document in Microsoft Word (RTF or DOCX), certain images to do not print. The following error is seen within the printserver_stdout.log (which captures information when building documents within BMI to be printed):

warning: failed to load image "$IMAGE_URL$": ICC APP2 encountered without prior JFIF! (line #, column #)

The image works fine when printing within a PDF document.

Cause

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