Classification Assigned To Wrong Credit Category or Failed With Classification Error. (Doc ID 1969129.1)

Last updated on NOVEMBER 01, 2024

Applies to:

Symptoms

Calculation completed successfully but transactions show as Eligibility Error.

When check the credit, noticed that the transaction had Classification Error ( CLASSIFICATION_ERROR ) or
the credit category associated to the transaction is  incorrect (eg. "CC - DO NOT USE - CA").

Expected the transactions to be assigned to a different credit category "TCV (Upfront) - CA".

STEPS
The issue can be reproduced at will with the following steps:
1. Import transactions with ATTRIBUTE1 (Product Sold) = TCV with event date = 11/19/14 and collect transaction.
2. Run Crediting and Rollup
3. Run classification then run Calculation
4. View transaction and it shows Eligibility Error with credit category being assigned to "CC - DO NOT USE - CA"

Changes

1. Check Classification Rules Hierarchy
   Navigator > Compensation Plans > Manage Classification Rules
   RL - CA  :  Business Unit = Vision Operations, credit category = CC - DO NOT USE - CA
          RL - CA MR : Product Sold = SPEND, credit category = MR (Monthly Revenue) - CA
          RL - CA TCV (Upfront) : Product Sold = TCV , credit category = TCV (UpFront) - CA
          RL - CA TCV (Monthly) : Product Sold = TCV_MONTHLY , credit category = TCV (Monthly) - CA
 
    a. Confirm rule dates cover the transaction date (eg.  rule date range is 1/1/14 - 12/31/15 so definitely covers transaction 11/19/14 event date)
    b. Get the rule criteria (eg.  Product Sold = TCV )

2. Check credited participant on the transaction is assigned to a compensation plan where the components have the credit category assigned.
    Navigator > Participant Assignments > Select Participants > Manage Compensation Plans
    a.  Confirm the compensation plan assignment date covers the transaction date (see Doc ID 1968059.1 )
    b.  Confirm the appropriate Performance Measure has the same credit category assigned to it.

3. Check when Deploy Classification Rules were last run.
    Check Classification processes was submitted for the appropriate date range and whether it was for New or All mode.

4.  Confirm the attribute field is correct for the appropriate business unit.
     Navigator > Setup and Maintenance >Task: Configure Tables and Columns  (Table = CN_TP_TRANSACTIONS_ALL)
         Canadian business unit : Product Sold = ATTRIBUTE1
         US business unit           : Product Sold = ATTRIBUTE1

5.  Confirmed descriptive flexfield for CN_TP_BASETRANS_FF is on ATTRIBUTE1 for Product Sold
     Navigator > Setup and Maintenance > Task: Manage Incentive Compensation Descriptive Flexfields

Cause

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