Not Receiving Email for Shared List, Shared Filter, Insight Report, Segment Export, Form Notification, or Eloqua Emails Sent from the Shared Range of IP Addresses (Doc ID 1969990.1)

Last updated on NOVEMBER 30, 2016

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 10 and later
Information in this document applies to any platform.

Symptoms

I have been trying to export a Shared List, Shared Filter Classic Insight Report, or a Segment, and have directed this data to come through my work email. However, I have not yet received an email with the download link and it has been longer than an hour. Why is this happening and how do I ensure that these emails will successfully come to my inbox? 

Cause

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