My Oracle Support Banner

View Printable Statement Error For End Users (Doc ID 1970922.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Fusion Workforce Compensation Cloud Service - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.8.0.0 version, Analyze Compensation Management

When attempting to click the view printable statement, the following error occurs.

ERROR
-----------------------
Acrobat could not open 'TotalCompStatement.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was
sent as an email attachment and wasn't correctly decoded) To create an Adobe PDF document, go to the source application. Then print the document to Adobe PDF.

Error Stack
------------------
Error generating the statements. Either Report Template is not defined or not accessible :
oracle.j2ee.ws.client.jaxws.JRFSOAPFaultException: Client received SOAP Fault from server : PublicReportService::generateListOfItems Failure: Due to Folder Path [/Human Capital Management/Compensation/Total Compensation Statement] doesn't exist!
at oracle.j2ee.ws.client.jaxws.DispatchImpl.throwJAXWSSoapFaultException(DispatchImpl.java:1053)
at oracle.j2ee.ws.client.jaxws.DispatchImpl.invoke(DispatchImpl.java:839)
at oracle.j2ee.ws.client.jaxws.OracleDispatchImpl.synchronousInvocationWithRetry(OracleDispatchImpl.java:235)
at oracle.j2ee.ws.client.jaxws.OracleDispatchImpl.invoke(OracleDispatchImpl.java:106)
at oracle.j2ee.ws.client.jaxws.WsClientProxyInvocationHandler.invoke(WsClientProxyInvocationHandler.java:254)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Navigator > My information > Total Compensation Statement > The Statement opens > Click View Printable statement
Error encountered when opening or saving and opening the pdf


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot open the statements



Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.