Credit Memo Invoice Not Selected With Message "Credit Reduces Payment Amount Below Zero" (Doc ID 1980277.1)

Last updated on SEPTEMBER 11, 2020

Applies to:

Symptoms

On : 11.1.9.2.0 version, Manage Payments-Prepare and Record Payments

Credit Memo improperly not selected with message "Credit reduces payment amount below zero"


ERROR
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Credit reduces payment amount below zero



STEPS
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The issue can be reproduced at will with the following steps:
1- Pay each Document alone is set to No in the Supplier Site setup.
2- Create one Credit Memo for -1200€
3- Create one invoice on same Supplier for 12000€
4- Submit a Payment Process Request for the payment method used on both Invoices
5- Check Pending Installments review
6- The invoice for 12000€ is selected
7- The Credit Memo for -1200€ is no selected with the reason
Credit reduces payment amount below zero

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, Credit Memo Invoice is not selected in PPR.

Cause

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