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Debug Window Showing When CTRL Key Is Pressed (Doc ID 1980840.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : 1.0 version, Customer Client

ACTUAL BEHAVIOR
---------------

When click to chat icon shown on the screen , user unable to do multiple selection(holding control key). It is showing eStara Debugging pop up on the screen.

EXPECTED BEHAVIOR
-----------------------
The debugging window does not block the ability of the user to make a selection when holding the control key.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. On the Synchrony Financial page, press CTRL key to make a selection


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot make a selection when holding the control key.

Cause

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In this Document
Symptoms
Cause
Solution


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