Error Appears After Clicking Return to Quote Using Salesforce Managed Package Version 5.0[java.lang.NullPointerException getPartnerOpportunityIdOnEdit] (Doc ID 1981499.1)

Last updated on MAY 12, 2016

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2014 R2 to 2014 R2 [Release 2014]
Information in this document applies to any platform.

Symptoms

 The following symptoms are present when this error occurs:

  1. The following message is shown above the quotes list in the Transaction Manager after clicking "Return to Quote": Unknown error occurred.Please contact the system administrator.
  2. The user is unable able to click on a quote. When the quote is clicked, the page is refreshed but the user remains in the Transaction Manager.
  3. In the site's bm.log, (Admin > Error Logs > click bm.log), the following error message is shown:
    [ERROR] com.bm.xchange.services.commerce.actions.CmOpenDocAction.performAction (CmOpenDocAction.java:247) - Unknown error occured. Please contact the system administrator.         
    java.lang.NullPointerException at com.bm.xchange.services.integration.PartnerService.getPartnerOpportunityIdOnEdit (PartnerService.java:237)

Changes

 A combination of upgrades and changes have been made:

  1. The CPQ Cloud site was recently upgraded to version 2014 R2.
  2. The Salesforce Integration Package was upgraded to version 5.0.
  3. As part of the Integration Package installation process, OAuth was enabled.

Cause

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