Leads Assignment Process Stays At Running Status With Empty Log (Doc ID 1981859.1)

Last updated on AUGUST 15, 2017

Applies to:

Oracle Fusion Lead Management - Version 11.1.8.0.0 and later
Oracle Fusion Lead Management Cloud Service - Version 11.1.8.0.0 and later
Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.1.8.0.0 version, Lead Assignment

ACTUAL BEHAVIOR
---------------
leads assignment processes are now stuck at Running status (schedules or standalone) with en empty log
When user cancel them they stay at Canceling status

EXPECTED BEHAVIOR
-----------------------
Leads Assignment process should complete successfully

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigator > Scheduled process > Run Requests Sales leads Assignment process (in a scheduled way or not )
2.Process are stuck a Running status with an empty log
(this even if user setup diagnostics with note : setup of "Oracle Sales Cloud: Diagnostic Tools for Assignment Manager" (Doc ID 1684020.1),
3. If canceling process , status stays at canceling and doesn't go to Canceled

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot run leads assignment process so cannot assign leads in an automatic way

 

Cause

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