Error Message 'Oracle Requires Java' (Doc ID 1982158.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Chat Infrastructure

ACTUAL BEHAVIOR
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Unable to launch Agent Console.

Receive error 'Oracle requires Java' when attempting to install web chat. Validated that user has Java 6 update 45. Does not work in IE or Chrome. Javaws.exe is running as an adminstrator. Browser cache has been removed. Java cache removed.

EXPECTED BEHAVIOR
-----------------------
Agent Console launches successfully.

STEPS
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The issue is only affecting 1 user/1 machine.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, user is unable to launch the Agent Console.

Cause

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