The OSN Logon Screen Appears When Accessing OSN From Fusion Application and the FA Credentials Fail to Allow Connection, spinning or Throwing "Error: Invalid Login" Message Instead. (Doc ID 1982743.1)

Last updated on JULY 05, 2017

Applies to:

Oracle Social Network Cloud Service - Version 11.1.9.0.0 to 11.12.1.0.0 [Release 11]
Information in this document applies to any platform.

Symptoms

Specific users have the following issue when attempting to access OSN from any of the Social links within the FA Application (CRM, HCM, etc.).
Instead of opening the Oracle Social Network iFrame page, either the spinning icon which indicates a page loading is displayed, or the login dialog box appears again but entering the FA username/password does not allow the login and the following error is given.  

Error: Invalid Login 

Other users are not requested to enter any credentials (again) when clicking on the tab Social or entering the Oracle Social Network, they have no issues to access OSN from Fusion Applications.

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms