User is Unable to View PDF Files Due to Data Corruption in User Data (Doc ID 1984302.1)

Last updated on SEPTEMBER 09, 2016

Applies to:

Oracle Fusion Performance Management Cloud Service - Version 11.1.7.0.0 and later
Information in this document applies to any platform.

Symptoms

A specific user is unable to view any PDF reports in BI, they show as a blank page.

However other similar users with the same exact roles can view the PDF reports without any issues.

Running both ESS Sync Jobs Send Pending LDAP Changes and Retrieve Latest LDAP Changes didn't help. Even revoking and assigning roles to the user didn't make any difference

Cause

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