Find Button In Accounts (Doc ID 1985827.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Customer Center Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms


Unable to retrieve Accounts which appear under 'Recent Items' while entering a search string for the 'Find' tool


EXPECTED BEHAVIOR
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Accounts that are presented should show up when using the Find tool

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Fusion application
2. Click on Account tab
3. Enter 'CEL' in the Find textbook
Note: while entering this search string, the following two Accounts appear:
CLE
CLE S A
4. Hit Enter - notice that nothing is displayed in the results list

Cause

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