For Live Help chat, how does the Agent Availability time counting work? (Doc ID 1986496.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

When an agent puts him / herself as unavailable to not get new chats before leaving on a break, but still has a chat in process, does the time unavailable start counting from when they finish the chat or as soon as the user is unavailable? Is there a way to change this setting at all?
 

Solution

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