Forms: Conditional Processing Step Based on Contact Field(s) Not Working

(Doc ID 1986839.1)

Last updated on MARCH 22, 2016

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 10 and later
Information in this document applies to any platform.


When submitting a form, the contact is successfully completing a processing step even though they do not have the value in the contact field that is specified in the condition for that processing step. How is this happening and what needs to be done to ensure the processing steps are working as we intend?


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