My Oracle Support Banner

Forms: Conditional Processing Step Based on Contact Field(s) Not Working (Doc ID 1986839.1)

Last updated on SEPTEMBER 30, 2019

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 10 and later
Information in this document applies to any platform.

Goal

When submitting a form, the contact is successfully completing a processing step even though they do not have the value in the contact field that is specified in the condition for that processing step. How is this happening and what needs to be done to ensure the processing steps are working as we intend?

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.