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Fusion BI : Certain users are unable to access the BI analytics or Publisher Servers (Doc ID 1987080.1)

Last updated on JANUARY 30, 2018

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.1.11.1.0 to 11.1.11.1.0 [Release 1.0]
Oracle Fusion Application Toolkit - Version 11.1.8.0.0 and later
Oracle Fusion Talent Review Cloud Service - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

Some user are not able to access BI server they get the below error 

ERROR
-----------------------
"You are not currently signed in to the Oracle BI Server.
If you have already signed in, your connection might have timed out, or a communications or server error may have occurred.
To sign in again, click here. If the problem persists, please contact the site's administrator."


STEPS
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The issue can be reproduced at will with the following steps:
1. Attempt to access the BI server- analytics server 
2. Error is received

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access the BI server

Cause

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