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Fusion BI : Certain users are unable to access the BI analytics or Publisher Servers (Doc ID 1987080.1)

Last updated on JANUARY 30, 2018

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version to [Release 1.0]
Oracle Fusion Application Toolkit - Version and later
Oracle Fusion Talent Review Cloud Service - Version and later
Information in this document applies to any platform.


Some user are not able to access BI server they get the below error 

"You are not currently signed in to the Oracle BI Server.
If you have already signed in, your connection might have timed out, or a communications or server error may have occurred.
To sign in again, click here. If the problem persists, please contact the site's administrator."

The issue can be reproduced at will with the following steps:
1. Attempt to access the BI server- analytics server 
2. Error is received

The issue has the following business impact:
Due to this issue, users cannot access the BI server


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