Outlook Synchronization Failing With Error "Outlook or its extension is preventing Oracle Sales Cloud for Outlook from displaying login UI" (Doc ID 1987174.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version 11.1.8.0.0 and later
Oracle Fusion CRM for Microsoft Outlook - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Goal

When attempting to sync with Sales Cloud for Outlook, the following error message is displayed in the Outlook Tray Icon

Outlook or its extension is preventing Oracle Sales Cloud for Outlook from displaying login UI

The General Log (log.0000.txt) shows

 

Solution

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