Can Not Approve Or Reject Transaction Via Email

(Doc ID 1987220.1)

Last updated on DECEMBER 04, 2017

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.1.8.0.0 and later
Oracle Fusion Global Human Resources - Version 11.1.8.0.0 and later
Oracle Fusion Expenses Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

When approving transactions via email, the transaction does not complete. The transaction remains in the worklist and has to be approved via the worklist.

The transaction should process when clicking on approve or reject buttons in the email notification.

The below steps show the issue happening for a transaction initiated  in the Manage Employment UI but this could
happen on any approval enabled transaction.

The issue can be reproduced at will with the following steps:

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms