Partner Login Error when Action Does Not Integrate [COMMERCE-ERR:Partner Login Error for user (testuser@bigmachines.com) An error occurred while communicating with the partner site.] (Doc ID 1987455.1)

Last updated on JULY 13, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 11.0 and later
Information in this document applies to any platform.

Symptoms

SOAP call receives the following error directly:

COMMERCE-ERR:Partner Login Error for user (testuser@bigmachines.com) An error occurred while communicating with the partner site.

The following related error may also be seen in the error logs:

06 Mar 2015 09:32:43,052 [ERROR] com.bm.xchange.util.UrlEx.sendDataToHtmlUrl(UrlEx.java:375) - ERROR: Server returned HTTP response code: 500 for URL: https://testsite.bigmachines.com/v1_0/receiver
java.io.IOException: Server returned HTTP response code: 500 for URL: https://testsite.bigmachines.com/v1_0/receiver

Cause

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