Calls Routing To Incorrect Call Center

(Doc ID 1988154.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.


Live Help On-Demand: Call Infrastructure

Issue: Rules are triggering and the correct Call invite are shown on the webpage. Visitor hears the correct message (recorded in the correct language) but when the call is connected to the call center, the agent speaks a different language.


 Customer cloned existing Rules and Links to be used by another Call Center.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms