Calls Routing To Incorrect Call Center (Doc ID 1988154.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

Live Help On-Demand: Call Infrastructure

Issue: Rules are triggering and the correct Call invite are shown on the webpage. Visitor hears the correct message (recorded in the correct language) but when the call is connected to the call center, the agent speaks a different language.

Changes

 Customer cloned existing Rules and Links to be used by another Call Center.

Cause

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