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Password Reset Loop Occurs After The User Triggers A Lockout Due To Multiple Invalid Username or Password Entry Attempts (Doc ID 1989097.1)

Last updated on FEBRUARY 24, 2019

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version and later
Primavera Unifier Cloud Service - Version 10.1 and later
Microsoft Windows x64 (64-bit)


Due to multiple failed username/password connection attempts in the Cloud environment, the user account becomes locked out.  After the password reset is triggered, and you complete the 'forgot password' workflow, the user is redirected back to the SSO login page, but after attempting login with a valid username/password the locked account screen appears and re-triggers the need to reset the password in a continuous loop.

When user locks account, password reset process successfully resets the password, and allows user access into a provisioned cloud-based application.

The issue can be reproduced at will with the following steps:
  1. User Account locked, prompt to reset password
  2. Password Reset page launch
  3. Complete, reset password workflow
  4. Redirect to login page
  5. Enter username and new password
  6. Redirect to Locked Account, prompted to reset password


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