Primavera With OIM Environment Issue: Password Reset Loop Occurs After The User Triggers A Lockout Due To Multiple Invalid Username or Password Entry Attempts (Doc ID 1989097.1)

Last updated on AUGUST 15, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 8.3.2.0 and later
Primavera Unifier Cloud Service - Version 10.1 and later
Microsoft Windows x64 (64-bit)

Symptoms

ACTUAL BEHAVIOR
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Due to multiple failed username / password connection attempts in the Primavera Cloud environment, the user account becomes locked out.  After the password reset is triggered, and you complete the 'forgot password' workflow, the user is redirected back to the Primavera application login page, but after attempting login with a valid username/password the locked account screen appears and retriggers the need to reset the password in a continuous loop.


EXPECTED BEHAVIOR
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When user locks account, password rest process sucessfully resets the password, and allows user access into a Primavera cloud-based application.

STEPS
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The issue can be reproduced at will with the following steps:
  1. User Account locked, prompted to reset password
  2. Password Reset page launch
  3. Complete, reset password workflow
  4. Redirect to login page
  5. Enter username and new password
  6. Redirect to Locked Account, prompted to reset password

Changes

 

Cause

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