Why doesn't the Webcare Conversion Report show all rules?

(Doc ID 1989200.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.


I'm pulling the My Account conversion report for last month and a rule I expect to see is not appearing in the report. I have confirmed that the rule is on and active.Please advise why it does not show on the report.


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