Outlook - Sync Fails With FC0097 - A Document Must Contain Exactly One Root Element (Doc ID 1989359.1)

Last updated on MARCH 19, 2015

Applies to:

Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On :  11.1.9.2.0 version, Extensibility

When attempting to sync Outlook with Sales Cloud the following error occurs.

ERROR
-----------------------
@@@@code:FC0097
@@@@message:Error reading xml dom: Errors occurred during parsing the document! Code: 0xc00cee3a Line: 1 Column: 0 Public ID:  System ID: . A document must contain exactly one root element.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open OSC for Outlook
2. Start Sync


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot sync successfully.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms