Outlook - Sync Fails With FC0097 - A Document Must Contain Exactly One Root Element

(Doc ID 1989359.1)

Last updated on MARCH 19, 2015

Applies to:

Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Extensibility

When attempting to sync Outlook with Sales Cloud the following error occurs.

@@@@message:Error reading xml dom: Errors occurred during parsing the document! Code: 0xc00cee3a Line: 1 Column: 0 Public ID:  System ID: . A document must contain exactly one root element.

The issue can be reproduced at will with the following steps:
1. Open OSC for Outlook
2. Start Sync

The issue has the following business impact:
Due to this issue, users cannot sync successfully.


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