The Salary Record Could Not Be Created Because Required Action Information Is Not Available (Doc ID 1989491.1)

Last updated on JULY 21, 2017

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Global Human Resources


When attempting to update salary using action: "Change Salary" - Action Reason "Change in Work Hours" or any other action reason attached to this action the following error occurs.
When using other action ex: Compensation Review or Promotion, the error is not shown

ERROR
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 " The salary record could not be created because required action information is not available. (CMP-1005149)
Contact the system administrator.
An application error has occurred. Your help desk can use the following information to obtain a more detailed description of this incident: Incident ID: 585, Server Domain: HCMDomain, Server Instance: CoreProcessesServer_1, Application Name: HcmCoreApp "
STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Person Management> Query an employee
2. Choose Manage Salary > Try to add or update salary using Change Salary action
3. Error above occurs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot add or update salary.

Cause

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