Live Help Chat Agents Are Logged But No Icons On Site (Doc ID 1989565.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Agent Console

ACTUAL BEHAVIOR
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When agents and teams are logged and available, the icons are not responding and populating on the sites for the links and rules we have in place. This is not system wide and seems to be just affecting a few departments and related links/rules.

EXPECTED BEHAVIOR
-----------------------
Agents should be able to take chats

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot chat with customers, losing potential business.

Cause

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