My Oracle Support Banner

Error: "The Requested URL Does Not Exist" in Instantis EnterpriseTrack Mobile (Doc ID 1990022.1)

Last updated on MAY 01, 2017

Applies to:

Instantis EnterpriseTrack Cloud Service - Version and later
Instantis EnterpriseTrack - Version and later
Information in this document applies to any platform.


When attempting to access the Instantis EnterpriseTrack Mobile application, the following error occurs.

"The requested URL does not exist" and "Invalid username or password"

The issue can be reproduced at will with the following steps:

  1. Connect to Google Play or Apple App store (based on mobile device)
  2. Download Instantis EnterpriseTrack Mobile
  3. Access application on mobile device
  4. Enter server name
  5. Enter URL
  6. Enter Login ID
  7. Enter password
  8. Select Sign In
  9. Error received

The issue has the following business impact:
Due to this issue, users cannot use mobile application to access Timesheets or Dashboards.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.