My Oracle Support Banner

Chat Volume Is Down (Doc ID 1990331.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Outage

ACTUAL BEHAVIOR
---------------
Chats invites involving imagemap links are shown to the visitor but chat is not connected to the agent.


EXPECTED BEHAVIOR
-----------------------
Chats to connect to agents when available.

STEPS
-----------------------
Create an imagemap link in Webcare.



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, customer seeing significant drop in chat volume since the latest EE release.

Changes

Latest EE released in production.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.