How To Restrict The Contact PickList In Outlook

(Doc ID 1990363.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.1.0 version, Extensibility

ACTUAL BEHAVIOR

In Outlook, there is a picklist Type for Contact. It shows three values : Prospect, Customer and Contact.
As we are dealing with contacts, only Contact is needed.
Furthermore, as there are different information displayed or rules applied by on the value selected here, we must have the type removed.

EXPECTED BEHAVIOR

Expect to remove Contact type field

STEPS
The issue can be reproduced at will with the following steps:
1. Log into Outlook
2. Open the Contact page


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms