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Unable to log into Cloud Account after Password Reset or Account Re-creation (Doc ID 1990559.1)

Last updated on SEPTEMBER 09, 2019

Applies to:

Content and Experience Cloud - Version N/A and later
Content and Experience Cloud Classic - Version 18.1.2 and later
Content and Experience Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : 14.1.0.0.0 version, Accessing Service Instances and Managing Users

When attempting to sign into the OracleCloud, the following error message occurs:

ERROR
--------------
The information you have provided is incorrect. If you have forgotten your password please click 'Forgotten Password"

username: <user_name@domain.com>



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Receive Email with temporary password
2. Log into Oracle Cloud account


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, user is unable to access cloud to obtain meeting notes

Cause

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In this Document
Symptoms
Cause
Solution


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