How can we Route Live Help Chat Requests To Different Agents Based On The 'Optional Data Form Field' Picked By The User? (Doc ID 1990813.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

How can we route chat requests to different agents based on the 'Optional Data Form Field' picked by the user in the pre-chat form?
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms