Visitor Redirected To A Blank Browser Tab (Doc ID 1990901.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Rules Engine

ACTUAL BEHAVIOR
---------------
CS 150302-000178 Academy Ltd (Sports)

custhelp.academy.com automatically opening in IE when academy.com is opened.

Please see attached file for incident details.
When academy.com is opened, another tab is immediately opened with custhelp.academy.com. This is preventing a customer's transaction from completing on academy.com. This is only happening on IE

See 150302-000045 for similar behavior. Problem was corrected by disabling 'site evaluation'

EXPECTED BEHAVIOR
-----------------------
Blank browser tab not presented to the visitor.

STEPS
-----------------------
Support unable to repro after customer stopped Site evaluation.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, customer stopped Site evaluation..

Cause

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