Run File Import For Employee Resource Object And Manager Is Not Updated. (Doc ID 1991719.1)

Last updated on MARCH 19, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.8.0.0 and later
Oracle Fusion Incentive Compensation Cloud Service - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

Run CRM File Import for Employee Resource object to reassign the HCM manager and process has Completed status.

Sample csv data file:

WP_BusinessUnit,WP_LegalEntity,WP_FirstName,WP_LastName,WP_EmailAddress,WP_ManagerEmail
IC Support BU,C9FA LE,Kim,Salesrep1,kim.salesrep1@test.org,KIM.MGR@TEST.ORG



PROCESS LOG SHOWS:
...
CDM Import: Unexpected Error from Generate_Resource_Reporting_Hierarchy.
CDM Import : Process LOADING End at 27-02-2015 04:35:55
...

STEPS
Navigator > Setup and Maintenance > Manage File Import Activities


BUSINESS IMPACT
Due to this issue, users cannot update the HCM managers using File Import as a workaround.

Cause

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