Cannot Connect Oracle SRM To Eloqua CRM Tags: Error 'Login Failed'

(Doc ID 1992881.1)

Last updated on JUNE 19, 2018

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

Problem - "Login Failed' for importing Eloqua Tags to SRM - with correct login.

 

Logging in to Eloqua for CRM Tags on page https://publisher.vitrue.com/client_tags ( SRM > Publish > Admin > Tags > CRM Tags > Import > Select Eloqua > CRM login) fails saying login failed.

Cause

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