Invalid VisitorID/SessionID (Doc ID 1993087.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Rules Engine

ACTUAL BEHAVIOR
---------------
 
When visitor is on a customer webpage, a blank tab loads immediately upon opening the page.
 

EXPECTED BEHAVIOR
No new blank tab is presented to the visitor.

STEPS
-----------------------
- go to customer's website

- go to a page containing EE tag

- click on a chat invite


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, site visitor is presented a blank page.

Changes

 New EE release

Cause

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