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Fusion Absence Management: JBO-29000, BEN-990254 Errors While Applying For Annual Leave For Some Employees (Doc ID 1993994.1)

Last updated on JUNE 12, 2023

Applies to:

Oracle Fusion Absence Management Cloud Service - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

For some employees, when attempting to request an absence of type, e.g. "Annual Leave", the following error occurs:

ERROR
-----------------------
JBO-29000: Unexpected exception caught: oracle.apps.fnd.applcore.messages.ApplcoreException, msg=JBO-BEN:::BEN_91833_CURSOR_RETURN_NO_ROW BEN-990254 The cursor c_person used in the package ben_derive_factors.determine_los returned no rows. Contact your benefits administrator.

The issue can be reproduced at will with the following steps:
1. Log in as an affected employee > Me > Add absence
2. Request an absence of type "Annual Leave". Submit this
3. Error received


Cause

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In this Document
Symptoms
Cause
Solution


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