JBO-29000, BEN-990254 Errors While Applying For Annual Leave For Some Employees

(Doc ID 1993994.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Fusion Absence Management Cloud Service - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

For some employees, when attempting to request an absence of type"Annual Leave", the following error occurs:

ERROR
-----------------------
JBO-29000: Unexpected exception caught: oracle.apps.fnd.applcore.messages.ApplcoreException, msg=JBO-BEN:::BEN_91833_CURSOR_RETURN_NO_ROW BEN-990254 The cursor c_person used in the package ben_derive_factors.determine_los returned no rows. Contact your benefits administrator.

The issue can be reproduced at will with the following steps:
1. Log in as an affected employee > My portrait > Manage Absence Records > Add absence
2. Request an absence of type "Annual Leave". Submit this
3. Error received


Cause

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