Fusion Absence Management: JBO-29000, BEN-990254 Errors While Applying For Annual Leave For Some Employees (Doc ID 1993994.1)

Last updated on JUNE 12, 2023

Applies to:

Symptoms

For some employees, when attempting to request an absence of type, e.g. "Annual Leave", the following error occurs:

ERROR
-----------------------
JBO-29000: Unexpected exception caught: oracle.apps.fnd.applcore.messages.ApplcoreException, msg=JBO-BEN:::BEN_91833_CURSOR_RETURN_NO_ROW BEN-990254 The cursor c_person used in the package ben_derive_factors.determine_los returned no rows. Contact your benefits administrator.

The issue can be reproduced at will with the following steps:
1. Log in as an affected employee > Me > Add absence
2. Request an absence of type "Annual Leave". Submit this
3. Error received

Cause

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