Sales Cloud For Outlook Is Always Deactivated Each Time Opening Outlook 2010 (Doc ID 1994097.1)

Last updated on DECEMBER 20, 2016

Applies to:

Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version 11.1.8.0.0 and later
Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.1.8.0.0 version, Outlook Client

ACTUAL BEHAVIOR
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Sales Cloud for Outlook is always deactivated each time opening Outlook 2010

Each time user opens Outlook, Sales Cloud for Outlook add-in is deactivated. So each time he has to reactivate it before working in Outlook.


EXPECTED BEHAVIOR
-----------------------
Do not deactivated the Outlook add-ins when CRM Outlook starts

STEPS
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The issue can be reproduced at will with the following steps:
1. Start CRM Outlook

Cause

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