Sales Cloud For Outlook Is Always Deactivated Each Time Opening Outlook 2010

(Doc ID 1994097.1)

Last updated on DECEMBER 20, 2016

Applies to:

Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version and later
Oracle Fusion Sales Cloud Service - Version to [Release 1.0]
Information in this document applies to any platform.


On : version, Outlook Client

Sales Cloud for Outlook is always deactivated each time opening Outlook 2010

Each time user opens Outlook, Sales Cloud for Outlook add-in is deactivated. So each time he has to reactivate it before working in Outlook.

Do not deactivated the Outlook add-ins when CRM Outlook starts

The issue can be reproduced at will with the following steps:
1. Start CRM Outlook


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms