User Emails Blacklisted

(Doc ID 1994171.1)

Last updated on APRIL 05, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2014 R1 Update 6 and later
Information in this document applies to any platform.

Symptoms

When completing the below steps can result in the error that follows:

1. Go to a quote.

2. Click an email action.

3. Fill in the necessary fields.

4. Click 'Send'.

Error:

From: Mail Delivery Subsystem <MAILER-DAEMON@mail3.ch3.bigmachines.com>
Date: March 24, 2015 at 10:40:55 AM CDT
To: <email@email.com>
Subject: Returned mail: see transcript for details

The original message was received at Tue, 24 Mar 2015 10:40:55 -0500
from [IP Address]

  ----- The following addresses had permanent fatal errors -----
<email@email.com>
   (reason: 553-Sorry, your email address email@email.com)

  ----- Transcript of session follows -----
... while talking to cluster6.us.messagelabs.com.:

DATA

<<< 553-Sorry, your email address email@email.com
<<< 553-has been blacklisted. Refer to the Troubleshooting page
<<< 553-at http://www.symanteccloud.com/troubleshooting for
<<< 553 more information. (#5.7.1)
550 5.1.1 <email@email.com>... User unknown
<<< 503 RCPT first (#5.5.1)

 

 

Cause

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