User Emails Blacklisted
(Doc ID 1994171.1)
Last updated on APRIL 05, 2017
Applies to:Oracle BigMachines CPQ Cloud Service - Version 2014 R1 Update 6 and later
Information in this document applies to any platform.
When completing the below steps can result in the error that follows:
1. Go to a quote.
2. Click an email action.
3. Fill in the necessary fields.
4. Click 'Send'.
The original message was received at Tue, 24 Mar 2015 10:40:55 -0500
from [IP Address]
----- The following addresses had permanent fatal errors -----
(reason: 553-Sorry, your email address firstname.lastname@example.org)
----- Transcript of session follows -----
... while talking to cluster6.us.messagelabs.com.:
<<< 553-Sorry, your email address email@example.com
<<< 553-has been blacklisted. Refer to the Troubleshooting page
<<< 553-at http://www.symanteccloud.com/troubleshooting for
<<< 553 more information. (#5.7.1)
550 5.1.1 <firstname.lastname@example.org>... User unknown
<<< 503 RCPT first (#5.5.1)
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