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User Emails Blacklisted (Doc ID 1994171.1)

Last updated on APRIL 05, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2014 R1 Update 6 and later
Information in this document applies to any platform.


When completing the below steps can result in the error that follows:

1. Go to a quote.

2. Click an email action.

3. Fill in the necessary fields.

4. Click 'Send'.


From: Mail Delivery Subsystem <>
Date: March 24, 2015 at 10:40:55 AM CDT
To: <>
Subject: Returned mail: see transcript for details

The original message was received at Tue, 24 Mar 2015 10:40:55 -0500
from [IP Address]

  ----- The following addresses had permanent fatal errors -----
   (reason: 553-Sorry, your email address

  ----- Transcript of session follows -----
... while talking to


<<< 553-Sorry, your email address
<<< 553-has been blacklisted. Refer to the Troubleshooting page
<<< 553-at for
<<< 553 more information. (#5.7.1)
550 5.1.1 <>... User unknown
<<< 503 RCPT first (#5.5.1)




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