Share Email WIth Sales Cloud Containing Pictures In Signature

(Doc ID 1994504.1)

Last updated on JULY 27, 2017

Applies to:

Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version 11.1.9.2.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
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Share Email with Sales Cloud containing pictures in signature.

There is a problem when sharing emails with sales cloud. All users have pictures in their signatures. This is a showstopper for the Outlook client upgrade to R9 compatible version.


ERROR MESSAGE

-------------------

Attached file(s): 'image', 'image' is empty



EXPECTED BEHAVIOR
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Share emails in CRM Outlook with signatures

STEPS
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The issue can be reproduced at will with the following steps:
1. Share emails in CRM Outlook

Cause

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