500 Error Showing In The Debug Console (Doc ID 1994540.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Rules Engine

When attempting to go to VistorService, causing an internal server error.

ERROR
-----------------------
internal server error.


STEPS TO REPRODUCE
1) Open http://www.shutterfly.com/ in a browser (or any other page on the same site that utilizes Engagement Engine + RightNow CX chat integration)
2) View the error console

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, debug Console shows the 500 error.

Cause

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