ERROR: Accessing Profiler from Within Salesforce - "Unable to get value of the property 'toLowerCase': object is null or undefined."

(Doc ID 1994623.1)

Last updated on OCTOBER 12, 2017

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 10 to 10 [Release 10]
Information in this document applies to any platform.

Symptoms

When opening Profiler from within Salesforce, some users are not able to access Profiler due to the following error: "Unable to get value of the property 'toLowerCase': object is null or undefined."

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms