Profiler Presenting An Error For User(s): "Unable to get value of the property 'toLowerCase': object is null or undefined." (Doc ID 1994623.1)

Last updated on JANUARY 11, 2017

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 10 to 10 [Release 10]
Information in this document applies to any platform.

Goal

When using Profiler from within Salesforce, some users are not able to access Profiler due to the following error: "Unable to get value of the property 'toLowerCase': object is null or undefined."

Solution

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