ERROR: Accessing Profiler from Within Salesforce - "Unable to get value of the property 'toLowerCase': object is null or undefined."
(Doc ID 1994623.1)
Last updated on MARCH 06, 2020
Applies to:
Oracle Eloqua Marketing Cloud Service - Version 10 to 10 [Release 10]Information in this document applies to any platform.
Symptoms
When opening Profiler from within Salesforce, some users are not able to access Profiler due to the following error: "Unable to get value of the property 'toLowerCase': object is null or undefined."
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |