[Release 9] Keyword Search Not Working Properly (Doc ID 1995447.1)

Last updated on JANUARY 09, 2017

Applies to:

Oracle Fusion Customer Center Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

Keyword search on contacts and customers is returning the error FND-6603 or not returning data at all.
Even after a Full CRMDomain Bounce the problem still persists

Steps To Reproduce:
Scenario 1:
1. Navigator> Customers
2. Customers> Search panel
3. Select Contacts from the drop-down list
4. Select ¿Keyword Search¿ and search for any contact
5. The search have returned the error: ¿Search is not currently available. (FND-6603)

Scenario 2:
1. Navigator> Customers
2. Customers> Search panel
3. Select Customers from the drop-down list
4. Select ¿Keyword Search¿ and search for any customer or letter
5. The search have returned the message ¿No data to display¿.

Cause

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