'Unable to retrieve content. Additional information for 'Remote Region error #XX'' When Trying to Open Asset Books in Setup and Maintenance (Doc ID 1996823.1)

Last updated on OCTOBER 27, 2023

Applies to:

Goal

When trying to open Asset Books in Setup and Maintenance the following error is received:

Unable to retrieve content. Additional information for "Remote Region error #XX":
An error occurred while invoking task Manage Asset Books. Review the FunctionalSetupServer logs for more details on this error. Contact your help desk.

When testing the following:

1) Log in to the application, go to Navigator -> Fixed Assets ->Additions
2) Copy the URL to a text editor,
3) in the URL replace payables/faces/AssetDashBoard with payables/faces/BookDashBoard
4) and remove everything after in the URL, so that the link looks something like this: https://efops-rel9st1-provcdrm-external-fin.us.oracle.com/payables/faces/BookDashBoard
5) then perform the changes you planned to do and save.

the error message changes to

ADF_FACES-60097:For more information, please see the server's error log for an entry beginning with: ADF_FACES-60096:Server Exception during PPR, #XX

Note: All flexfields are deployed successfully.
The same error message is also received in other UIs for other modules.
The code fix for bug 18944906 is applied.
 

Solution

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