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Error When Logging Into CCA "Initializing Interaction Manager Failed" Fails During Partition Load (Doc ID 1996964.1)

Last updated on MARCH 17, 2020

Applies to:

Oracle Contact Center Anywhere - Version v8.1.3 FP4 and later
Information in this document applies to any platform.

Symptoms

Customer lists that there is a issue when logging in as an agent.  Some of the agents are getting the error "Initializing Interaction Manager failed" when the system is trying to load the partitions

Cause

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In this Document
Symptoms
Cause
Solution


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