Delay in Tweets Reflected in SRM (Doc ID 1997335.1)

Last updated on JULY 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : Engage

ACTUAL BEHAVIOR
---------------
User is seeing delay in twitter conversations in Engage dashboard.


EXPECTED BEHAVIOR
-----------------------
The tweets should appear in Engage without much delay.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot maintain their internal TATs

Cause

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