Trying To Use Rapid Setup Spreadsheets For Tax Configuration Gets Error Unable To Retrieve Content. Additional Information For "Remote Region Error #XYZ" (Doc ID 1997348.1)

Last updated on APRIL 08, 2015

Applies to:

Oracle Fusion Tax Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On Oracle Fusion, 11.1.9.2.0 version, trying to Download Tax Configuration Workbook using Rapid Setup Spreadsheet, gets error:

ERROR
-----------------------
Unable to retrieve content. Additional information for "Remote Region error #XYZ":
An error occurred while invoking task Manage Tax Regimes. Review the FunctionalSetupServer logs for more details on this error. Contact your help desk.

 

XYZ could be any number like 2, 3, 9, 14 or other

Example:

Unable to retrieve content. Additional information for "Remote Region error #14"
Unable to retrieve content. Additional information for "Remote Region error #9"
Unable to retrieve content. Additional information for "Remote Region error #3"
Unable to retrieve content. Additional information for "Remote Region error #2"

 



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Navigator
2. Query be Task: Tax Regimes
3. Query the Regime
4. Click on Rapid Setup Spreadsheets
5. Choose Download Taxes Spreadsheet Template and observed the error described appears



Cause

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