Workflow Triggers Are Not Working In Application (Doc ID 1997639.1)

Last updated on APRIL 07, 2017

Applies to:

Oracle Fusion Customer Center Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

Workflow triggers are not working in application
None of the workflows are working. Workflows are created in system based on either create or update event but none of those are working.

EXPECTED BEHAVIOR
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Field updates or emails should be triggered

STEPS
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The issue can be reproduced at will with the following steps:
1. Invoke an Activity Workflow

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot use workflows

Cause

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