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Outdated Posts (those Of 2014) Showing Up In SRM (Doc ID 1998035.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On: ENGAGE

Issue
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A number of old Facebook posts (of 2014) started to show up in Engage all of a sudden.
Most of these were hidden outside SRM and then made visible.

Business Impact
----------------
This is creating a confusion among the users as they cannot figure out exactly which posts have been worked at & which are yet to be worked on.

Cause

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In this Document
Symptoms
Cause
Solution


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