Outdated Posts (those Of 2014) Showing Up In SRM

(Doc ID 1998035.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On: ENGAGE

Issue
-------------
A number of old Facebook posts (of 2014) started to show up in Engage all of a sudden.
Most of these were hidden outside SRM and then made visible.

Business Impact
----------------
This is creating a confusion among the users as they cannot figure out exactly which posts have been worked at & which are yet to be worked on.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms