[Mobile] - Not Able To Add 'Fax' Field To Account And Contact in Mobile UI (Doc ID 1998438.1)

Last updated on FEBRUARY 14, 2017

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Mobile Sales App

ACTUAL BEHAVIOR
---------------
Not able to add 'Fax' (standard field) to Account and Contact Mobile UI.

'Fax' (standard field) appears out of box in Account and Contact Mobile UI.
It is made up of 4 fields in SUI - PhoneCountryCode, PhoneAreaCode, PhoneNumber, PhoneExtension

In MobileUI, this field is not available to be added.

EXPECTED BEHAVIOR
-----------------------
Customer expects Fax field to be available in Mobile UI similar to SUI

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. In Mobile Pages > Account or Contact Create or Edit layout , Fax field is not in Available fields

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot add Fax while creating Account or Contact

Cause

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