Customer Hierarchy Member Import Is Not Working

(Doc ID 1998578.1)

Last updated on OCTOBER 03, 2015

Applies to:

Oracle Fusion Customer Center Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

Trying to import Customer Hierarchy and Customer Hierarchy Members by following document: How to create a Customer Hierarchy in file import (<Note 1481496.1>)
When they import the customer hierarchy, the process is completed successfully but the imported hierarchy is not visible under "Manage Hierarchies". When trying to create a hierarchy manually with the same name, it gets an error: A hierarchy with this name already exists. (HZ-120676)
When proceeding further and import hierarchy members, this process is also successful but relationship is not created in UI. It means that given party is not assigned any parent.

Cause

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