User Does Not Have Permission To View Customer Detail Information ZCM-3090016 (Doc ID 1999377.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Customer Center Cloud Service - Version 11.1.9.2.0 and later
Oracle Fusion Customer Center - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

When trying to view details of the customer that is owned by logged in user, get error message when trying to drill into the customer: You do not have permission to view detailed information for this customer (ZCM-3090016).

User has roles: Customer Relationship Management Application Administrator, Application Implementation Consultant and Application Administrator.

 
ERROR
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ZCM-3090016


STEPS
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The issue can be reproduced at will with the following steps:
1. Login to application
2. Go to customer center. Search for a customer that I own
3. View details of the customer.



Cause

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