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Mismatched Username/email address Causes SSO Failure To Fusion Applications (Doc ID 1999491.1)

Last updated on DECEMBER 17, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version to [Release 1.0]
Oracle Fusion Global Human Resources Cloud Service - Version and later
Information in this document applies to any platform.


When attempting to Login to SSO Enabled Fusion environment, the following error occurs.

System error. Please re-try your action. If you continue to get this error, please contact the Administrator.

The issue can be reproduced at will with the following steps:
1. Access Fusion environment
2. Observe the error.

wls_oif1-diagnostic.log shows below error:

[2015-03-21T19:13:15.535+00:00] [wls_oif1] [WARNING] [FED-15108] [] [tid: [ACTIVE].ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <userid>] [ecid: <ECID>] [APP: OIF#] User was not found during attribute based authentication using NameID mapping for name identifier: <USER_EMAIL> and name identifier format = urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress.
[2015-03-21T19:13:15.592+00:00] [wls_oif1] [ERROR] [FED-15134] [] [tid: [ACTIVE].ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <userid>] [ecid: <ECID>] [APP: OIF#] The service provider could not map the identity provider response to a user


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