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Mismatched Username/email address Causes SSO Failure To Fusion Applications (Doc ID 1999491.1)

Last updated on DECEMBER 17, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 to 11.1.9.2.0 [Release 1.0]
Oracle Fusion Global Human Resources Cloud Service - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to Login to SSO Enabled Fusion environment, the following error occurs.

ERROR
-----------------------
System error. Please re-try your action. If you continue to get this error, please contact the Administrator.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Access Fusion environment
2. Observe the error.

wls_oif1-diagnostic.log shows below error:

[2015-03-21T19:13:15.535+00:00] [wls_oif1] [WARNING] [FED-15108] [oracle.security.fed.eventhandler.profiles.sp.sso.assertion.Saml20AssertionProcessor] [tid: [ACTIVE].ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <userid>] [ecid: <ECID>] [APP: OIF#11.1.1.2.0] User was not found during attribute based authentication using NameID mapping for name identifier: <USER_EMAIL> and name identifier format = urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress.
[2015-03-21T19:13:15.592+00:00] [wls_oif1] [ERROR] [FED-15134] [oracle.security.fed.eventhandler.authn.engines.oam11g.OAM11gFinishSPSSOEventHandler] [tid: [ACTIVE].ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <userid>] [ecid: <ECID>] [APP: OIF#11.1.1.2.0] The service provider could not map the identity provider response to a user



Cause

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In this Document
Symptoms
Cause
Solution
References


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